Shipping & Returns Policy

Last updated: November 2025

1. Conscious Production: Made On Demand

At LYV, every item is produced on demand — meaning your piece is made only after you place your order.
This sustainable approach eliminates overproduction and excess inventory, reducing waste and carbon emissions.

All LYV garments are crafted in collaboration with our certified production partner, NovaTomato, a company specializing in eco-friendly “Cut, Print & Sew On-Demand” manufacturing.

Each product is individually printed, cut, and sewn using recycled or organic fabrics, ensuring high quality and minimal environmental impact.

2. Production & Shipping Times

Because your item is made especially for you, please allow 2–5 business days for production before shipping.

Estimated delivery times:

European Union: 5–10 business days
United Kingdom: 7–12 business days
North America: 10–20 business days
Rest of the world: 10–25 business days

These times may vary depending on your location and local customs.

3. Sustainable Fulfillment

Your order is shipped directly from the nearest NovaTomato fulfillment center — located in Europe, North America, or Asia — to minimize transportation distances and carbon footprint.

Our production partner NovaTomato operates certified facilities and follows internationally recognized ethical and environmental standards.
Packaging is 100% recyclable or biodegradable.

4. Tracking & Notifications

Once your order is dispatched, you’ll receive a shipping confirmation email with a tracking link.
You can follow your order’s journey in real time.

If you haven’t received tracking information after 7 business days, please contact:
📧 hello@lyvsports.com

5. Returns & Exchanges

We hope you love your LYV piece.
If you’re not fully satisfied, you may return it within 14 days of delivery, following EU consumer protection laws.

Conditions:

Items must be unworn, unwashed, and in original packaging with all tags attached.
Custom-printed or personalized pieces cannot be returned unless defective.

To initiate a return:
📧 Email hello@lyvsports.com with your order number and reason.
You’ll receive instructions and a return address.

6. Refunds

Once your return is received and inspected, we’ll email you confirmation.
If approved, your refund will be processed within 5–10 business days to your original payment method.

Shipping fees are non-refundable unless the return is due to a manufacturing issue or our error.

7. Defective or Damaged Items

If your product arrives defective or damaged, contact us within 7 days of receipt with photos and order details.
We’ll provide a replacement or a full refund at no cost to you.

8. Sustainability Commitment

Our on-demand model means:

No mass production or overstock.
Localized fulfillment to reduce CO₂ emissions.
Minimal textile waste.
Eco-certified inks and recycled packaging.

Each LYV piece represents conscious luxury — made with intention, not excess.

9. Contact

For questions or support:
📧 hello@lyvsports.com
🌍 www.lyvsports.com