FAQ 
Frequently Asked Questions

Privacy & Data 

 

Do you sell my personal data?
No. We never sell your data — ever.

 

What information do you collect?
Only what’s needed to process your order, communicate with you, and improve your experience (like name, email, address, and order details).

 

Who handles my data?
LYV, based in Portugal, fully compliant with GDPR.

 

Do you share my data?
Only with trusted partners (payments, website tools, and our production partner) — strictly to fulfil your order.

 

Can I access or delete my data?
Yes. Just email us and we’ll take care of it.

 

Cookies

 

Do you use cookies?
Yes — to make the site work properly and improve your experience.

 

Can I control them?
Absolutely. You can manage or disable cookies anytime via your browser or our cookie banner.

 

Do cookies track me everywhere online?
No. We only use standard analytics and marketing tools, and always with your consent.

 

Shipping & Returns

 

Why does shipping take longer than fast fashion?
Because we don’t mass-produce. Your piece is made on demand to avoid waste.

 

Where is my order made?
By certified production partners and shipped from the nearest fulfilment centre to reduce emissions.

 

Can I return my order?
Yes — unworn items can be returned within 14 days, in line with EU law.

 

Are custom or printed items refundable?
Only if there’s a defect. Since they’re made just for you, we can’t resell them.

 

Sustainability

 

What makes LYV sustainable?
We only produce what’s ordered, use low-impact materials, and work with responsible partners.

 

Where are your products made?
Produced on demand by certified partners using ethical manufacturing standards.

 

Are your materials eco-friendly?
We prioritise recycled or responsibly sourced fabrics, eco-certified inks, and recyclable or compostable packaging.

 

Is LYV 100% sustainable?
No brand truly is — but we’re committed to doing better with every decision.